Professional Speakers Bureau International
Professional Speakers Bureau International
KATHARINE GIOVANNI
TOPICS - • Communication • Customer Retention • Customer Service • Decision Making • Employee Training • Positive Attitude • Professionalism • Relationships • Training
KATHARINE GIOVANNI - PROGRAMS
- A Good Front Line Impacts Your Bottom Line
- Staying On Your Game - You GOT This!
- Custom Presentations
- Customer Experience, and Front Line Training
KATHARINE GIOVANNI - BIOGRAPHY
Customer experience, concierge and front desk trainer/speaker
One of the world’s leading concierge trainers, Katharine Giovanni is considered by many to be one of the original founders of the independent concierge industry.
As a 20-year concierge industry veteran, Katharine has this amazing ability that inspires you and your staff to embrace a positive path and live your best life at work and at home. She coaches concierge & front line staff all over the world on how to go above and beyond and bring their “A” game to work. Katharine’s warm, friendly and approachable style inspires people to be their very best!
Katharine’s thirty year career started in 1984 in New York City where she started out as a receptionist for an advertising agency. In 1986 she started her event planning career and went on to become an event planner and concierge for Fortune 500 executives. She started her first company in 1995.
In 1998, a handful of pioneers discovered the world of the independent concierge and Katharine was one of them. If you looked around the U.S. back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that offered concierge services to an eclectic range of industries that had yet to discover the world of the concierge.
In 2000, she founded the International Concierge and Lifestyle Management Association, one of the first associations for the concierge industry. Katharine retired from the association in 2015. She went on to create ICLMNet – The International Concierge & Lifestyle Management Network.
From Subaru to the leading social media company in the world, Katharine has significantly helped companies around the world raise their level of service by training their concierge and front line staff to provide a five-star customer experience.
Today, Katharine uses her hard won wisdom and conducts workshops and conferences around the world to companies, groups and individuals on a variety of topics including customer experience, concierge and front line staff training and motivational topics.
She has assisted the U.S. Department of Labor in creating a brand new “concierge” category for their Occupational Information Network, and has trained the front line staff of a top social media company
One of the world’s leading concierge trainers, Katharine Giovanni is considered by many to be one of the original founders of the independent concierge industry.
As a 20-year concierge industry veteran, Katharine has this amazing ability that inspires you and your staff to embrace a positive path and live your best life at work and at home. She coaches concierge & front line staff all over the world on how to go above and beyond and bring their “A” game to work. Katharine’s warm, friendly and approachable style inspires people to be their very best!
- Training concierge and front desk staff since 1998
- Chairman of the board and Founder of two concierge associations from 2000-2014
- Three-time award-winning author and Life Consultant
Katharine’s thirty year career started in 1984 in New York City where she started out as a receptionist for an advertising agency. In 1986 she started her event planning career and went on to become an event planner and concierge for Fortune 500 executives. She started her first company in 1995.
In 1998, a handful of pioneers discovered the world of the independent concierge and Katharine was one of them. If you looked around the U.S. back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that offered concierge services to an eclectic range of industries that had yet to discover the world of the concierge.
In 2000, she founded the International Concierge and Lifestyle Management Association, one of the first associations for the concierge industry. Katharine retired from the association in 2015. She went on to create ICLMNet – The International Concierge & Lifestyle Management Network.
From Subaru to the leading social media company in the world, Katharine has significantly helped companies around the world raise their level of service by training their concierge and front line staff to provide a five-star customer experience.
Today, Katharine uses her hard won wisdom and conducts workshops and conferences around the world to companies, groups and individuals on a variety of topics including customer experience, concierge and front line staff training and motivational topics.
She has assisted the U.S. Department of Labor in creating a brand new “concierge” category for their Occupational Information Network, and has trained the front line staff of a top social media company
Check Availability
KATHARINE GIOVANNI - MEDIA
Katharine has both been interviewed by and appeared on dozens of newspapers, magazines, radio and television shows from around the country including ABC News Nightline, CBS News, Good Morning America, MTV, Time Magazine, Money Magazine, Forbes, The New York Times and The Wall Street Journal to name a few.
Contact Us for More Information
Book a speaker through PSBI onlineor over the phone at
(347) 850-7510
3982 Powell Road, Suite 301Powell, Ohio 43065
Professional Speakers Bureau International is a Worldwide Team Building Company and will lead your group Big or Small. We represent the top Keynote Speakers in the World.
Contact us to book your next speaker.