“Charles Ryan Minton’s hands-on, real world experience was a highlight of our recent annual conference. He was an attendee favorite and received the highest possible ratings for his keynote connecting customer service, employee engagement, and the profitability of our businesses. Attendees are saying his keen and usable insights are not to be missed. We’re certain to make him a regular contributor at future events.”

— JOSEPH SAVARISE, Executive Director, Ohio Hotel & Lodging Association

“Our franchisees walked away highly energized and motivated, and more importantly equipped with very real and tangible strategies and tactics that will immediately benefit their business. Ryan’s keynote was “spot on” with messaging, and his engaging and entertaining style captured the audience from beginning to end. Ryan’s presentation exceeded our expectations (which were high), and I highly recommend him for anyone in the service business. Home run!”

— DAN KIRWAN, President & CEO, The Maids International

“As a 26 year leader at the Disney Company, people often ask me the secret to Disney’s mystical customer experience. The truth is, it’s all about creating a culture of extraordinary customer service. I’ve personally worked with Ryan and can say from personal experience that he knows his stuff. He walks the talk, and knows how to lead teams to do the same. This is not some empty academic theory.”

— MARK DAVID JONES, President, Small World Alliance and former Disney executive

“We have had the pleasure of working with Charles Ryan Minton for over a year and the partnership we built along the way is genuine, you can tell Ryan is passionate about the customer and employee experience! Ryan’s ability to speak to an audience in the most human way keeps the audience engaged, leaves them with great stories they will remember and tools to follow that they can easily implement the next day. I can not recommend working with Ryan enough!"

— SUSANNE AXELSSON, Frontline Community Evangelist for Frontlinemagic.org, Ask Nicely

"For years my management team has had the same three great customer service books as required reading. I have not found a book (and I’ve read them all) worthy of adding as mandatory reading for our team until now! I’ve found a fourth in Charles Ryan Minton’s "Thanks for Coming in Today." I will be putting this book in the hands of every one of my team members. It’s that good. This is a winner!"

— MIKE HAMILTON, Chief Operating Officer, Planet Fitness Midwest

“At Jaguar and Land Rover we understand that our customers expect more than just a quality product. Luxury brands like ours have to deliver superior customer service. Charles Ryan Minton tailored content and a presentation that was relevant for our brand and gave actionable information we could implement to elevate our customer experience. I highly recommend working with Ryan!”

— RICHARD ALLEN, Vice President & General Manager, Jaguar Land Rover

“Charles Ryan Minton is one of the most polished and professional keynotes I’ve had the opportunity to work with in years. His presentation at Customer Contact Week Nashville delivered in such a way that attendees quoted him both anecdotally and in our written surveys. Following the keynote address, Ryan hosted a book signing during our cocktail reception, and the line was out the door for over an hour despite a competing open bar. We ended up delivering passed glasses of wine to queued attendees so they wouldn’t lose their place in line. If you are seeking a high energy author keynote who deeply engages his audience… look no further!”

— MICHAEL DEJAGER, Director, Customer Contact Week, the world’s largest customer contact event series

“Ryan’s keynote speaking and interviewing skills combined with his deep zeal for hospitality were just as strong as as I thought they would be! He has become a "fan favorite" among our students enrolled in certificate courses where he presents. Ryan puts his "money where his mouth is." He believes in creating great cultures that, in turn, will bring profits. Ryan has a tremendous track record of improving cultures and profits through his unique style.  I'd highly recommend Ryan for any keynote speaking opportunity.”

— DR. PETER RICCI, Director, Hospitality & Tourism Management, Florida Atlantic University

“Ryan was an incredible keynote speaker! Our healthcare providers regard the hotel industry as one of the best industries for customer experience and employee engagement and Ryan did not disappoint in sharing stories about his background as a hotel GM at our recent dental conference! He walked attendees through his methodology on how to create a culture where employees thrive and customer experience is alive. Everyone in attendance was extremely impressed with the takeaways they could immediately put into action. I would recommend Ryan to any organization or company that wants to create a more thriving work place that will lead to happier employees and customers!”

— JACOB PUHL, Chief Executive Officer, DEO: The Dentist Entrepreneur Organization

“Charles Ryan Minton’s hands-on, real world experience was a highlight of our recent annual conference of hotel and hospitality professionals. He was an attendee favorite and received the highest possible ratings for his keynote connecting customer service, employee engagement, and the profitability of our businesses. Attendees are saying his keen and usable insights are not to be missed. We’re certain to make him a regular contributor at future events.”

— JOSEPH SAVARISE, Executive Director, Ohio Hotel & Lodging Association

"Creating an outstanding and memorable customer experience is the most important element of running a successful business. Most managers err by looking at customer service as a protocol issue. Charles Ryan Minton sees phenomenal customer service as a natural extension of a phenomenal employee culture. Ryan shares low-cost, easy-to-implement tools and strategies that will begin to elevate and transform your customer experience immediately."

— JANE GROTE ABELL, Chairwoman of the Board, Donatos Pizza and featured in CBS's Undercover Boss

"The foundation of any great company, organization, or non-profit lies within their human capital. Investment in your employees, creating a space where they feel heard, empowered, respected and engaged, naturally feeds into how they interact with your visitors or customers. At the Cincinnati Zoo & Botanical Garden we aim to create the best visitor experience in the nation, and we get there through investing heavily in the relationships we build with our front line team. When we do that well, you can see the returns on that investment through the trickle effect of happier employees, more engaged visitors and members, and huge returns in our revenue stream. Charles Ryan Minton does a remarkable job of explaining, down to the nuts and bolts, how to be the best leader you can be in the visitor experience space, and how to get the best out of your employees. If you fully embrace the ideas and concepts that Ryan so artfully lays out, you will see success in your brand and business. Secondarily and maybe more importantly, you will walk away with stronger relationships and will be building a better community."

— RHIANNON HOEWELER, Vice President of Visitor Experience, Strategy & FUN, Cincinnati Zoo & Botanical Garden

charles ryan minton - BIOGRAPHY

Charles Ryan Minton is a Customer & Employee Experience Expert, Keynote Speaker, and Best Selling Author. He has represented high profile brands such as Hilton Hotels Worldwide, Marriott International and InterContinental Hotels Group.

As a Hotel Executive, Ryan's ability to assemble dynamic teams, to create environments where employees feel valued and empowered and his capacity to identify inefficiencies led to record breaking revenues, profits and some of the highest recognition in hospitality.

Ryan sits on the Newsweek Expert Forum Panel and has been named in the Top 4 on Global Guru’s list of “World’s Best Hospitality Speakers, Trainers and Thought Leaders.”

Ryan is a graduate of Miami University. He resides in South Florida with his better half Tressa, their son Charlie and their crazy pups Mason and Sasha.

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