Terry is responsible for leadership and management development at OCLC Online Computer Library Center, Inc. in Dublin, Ohio. A training and development professional for over twenty-five years, Terry has been developing human resources to improve work performance and organizational effectiveness.
Terry has presented hundreds of seminars, workshops, courses, and keynote presentations on leadership, management, training, communication, customer service, sales, quality, and personal development in 31 States and several countries.
Terry's Topics
Customized presentations and seminars available
Terry's most popular topics include
Tips to Trainers
Effective Training Skills
On-the-Job Training Skills
Coaching Process to Follow Up after Training
Focus on Active Listening
Developing a Healthy Self-image
How to Maintain and Enhance Self-esteem
Using Motivators to Improve Performance
Set and Achieve Meaningful Goals
Use Time Effectively and
Efficiently
Adjunct Faculty Member with Columbus State Community College
Training Delivery Skills
Management and Supervision
Organizational Behavior
Human Resources Management
Labor Relations
Introduction to Business
Business Background
Served as Training and Development Manager for several Central Ohio corporations.
Established a new Training Department for one of those organizations.
Designed and implemented processes for leadership and management development.
Conducted train-the-trainer certification seminars nationwide for several years.
Earned Masters of Arts Degree in Human Resources Development at The Ohio State University.
Completed graduate studies in Communications at
Memphis State University.
Active member of American Society for Training and Development and International Society for Performance Improvement.
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