Prior to Competitive Edge, Dr. Kessler was Strategic Sales and
Marketing Manager for Fluor Daniel and led their jump from 23
percent success rate in sales to 76 percent. As a result they
became the “Most Admired Engineering and Construction company”
in Fortune for seven years running. She also worked with Microsoft
in their epic turnaround with Lotus and WordPerfect. Her experience
covers in-depth customer/employee research for Fortune 500 companies,
strategic planning, metrics, employee recognition and celebration.
She has done keynotes &trained in 57 countries.
5 easy
steps to loyal customers and loyal employees!
Competitive Edge and Gallup Pool’s research with over
a million employees and customers have both found this demonstrated
formula for success:
Loyal employees = loyal customers
Loyal customers = high profitability
First, how do you get loyal employees? Second, how does that
lead to loyal customers and profit?
Dr. Sheila Kessler, has helped over a hundred of the Fortune
1000 companies, scores of government agencies and nonprofits
accelerate their growth through best practice customer focus
and employee involvement. She offers practical and easy to follow
steps in her keynotes and training. She has averaged over 95%
satisfaction over more than 1000 keynotes and workshops.
Presentations
1. 5 easy steps to employee and customer loyalty
* Gallup & CE research: irrefutable proof
* 5 easy steps to employee loyalty
* 5 easy steps to customer loyalty
2. Kudos: how to energize your employees, customers and cashflow
*The proven power of recognition & incentives
*The art and science of employee and customer recognition
programs
*How not to do incentives and recognition
*How to make a kudos culture thrive
3. Subliminal Selling: how to set yourself up for success
at every level of communication!
*How communication with a customer can unknowingly go astray
*How 80 percent of purchase decisions are made in the limbic
(subconscious) area of the brain
*How to manage the “limbic” conversations that
under ride the words so you succeed every time
Leadership:
coaching you way to high performance teams
Tough world-wide competition means companies need to hire top
notch employees and motivate them to higher and higher performance.
The leader can sell them or tell them to set loftier goals,
but it doesn’t work as well as coaching employees to high
performance.
Dr. Sheila Kessler offers a high energy, fun, interactive keynote
or training experience in boosting coaching skills for leaders.
Dr. Sheila Kessler, has helped over a hundred of the Fortune
1000 companies, scores of government agencies and nonprofits
accelerate their growth through best practice leadership coaching.
She offers practical and easy to follow steps in her keynotes
and training. She has averaged over 95% satisfaction over more
than 1000 keynotes and workshops.
3 Keynote Presentations
1. Leadership: coaching your way to high performance teams
* Coaching: why it works better than telling
* Listening in 3-D: the key to motivating employees to higher
performance
* Accelerating productivity through realistic goals
2. Kudos: how to energize your employees, customers and cash
flow
*The proven power of recognition & incentives
*The art and science of employee and customer recognition
programs
*How not to do incentives and recognition
*How to make a kudos culture thrive
3. Executive Coaching: how to be an effective executive coach
* The exploding field of Executive Coaching
* Five critical skills for the Executive Coach
* Where to go for in-depth skill development
* How to measure your success
Power
up your negotiating skills: 3 easy steps
Executives, managers, sales people and employees are in constant
states of negotiation-for contracts, for ideas, for resources
and budget.
Dr. Sheila Kessler, was Strategic Sales Manager for both Fluor
Daniel and Microsoft. When a bid was worth more than a $1 billion,
she was called in to lead the team. She also spent months researching
the difference between the top 20 percent of the sales force
and others in how they negotiate. Learn these best practices!
These secrets are offered in fun, interactive and substantive
keynotes and training. She offers practical and easy-to-follow
steps in her keynotes and training on negotiating skills. She
has averaged over 95% satisfaction over more than 1000 keynotes
and workshops.
3 Keynote presentations
Power up your negotiating skills in 3 easy steps
1. The power of preparation
2. Listening for the keys to success
3. Word crafting your arguments
International negotiations: gold mines & land mines
1. War stories: how good negotiators blew the sale because
they didn’t know the culture
2. Key elements to be aware of: how to show respect, timing,
nonverbal cue, rituals
3. How to prepare for an international negotiation3. Subliminal
Selling: how to set yourself up for success at every level
of negotiation!
*How communication with a customer can unknowingly go astray
*How 80 percent of purchase decisions are made in the limbic
(subconscious) area of the brain
*How to manage the “limbic” conversations that
under ride the words so you succeed every time
