Service - Personal/Professional Achievement - Telephone Skills
You Like to...
* feel confident identifying and achieving your personal and
* establish results-achieving attitudes throughout your organization?
* have fun providing exceptional service to your customers?
Now You Can!
Renowned customer service expert Roy Lantz is a motivational
speaker, an inspiring author and a customer service/presentation
skills trainer. Roy's presentations, books and CDs are specifically
designed to help you do the three things mentioned above very,
Roy's presentations explore proven techniques. Topics include
how to delight your customers, setting goals and getting results,
strategies for personal and professional achievement and becoming
a powerful presenter. While Roy's methods for success contain
universal truths, all Roy's presentations are tailored to your
specific needs and are unconditionally guaranteed.
Roy's books include The Care and Keeping of Customers and his
latest book, Never Beat the Boss at Horseshoes.... Highlights
from the popular title The Care and Keeping of Customers are now
available on CD.
Since 1986, Roy Lantz has spoken to organizations of all sizes,
all around the world, from Boston to Brazil...from Detroit to
Dublin, Ireland, sharing his inspiring message of positive expectancy
and the acceptance of 100% responsibility.
Roy is a member of the...
* International Customer Service Association
* National Speakers Association
* International Federation for Professional Speakers
Author of the popular books, Never Beat the Boss at Horseshoes...
and The Care and Keeping of Customers, Roy is
a sought-after keynote speaker and seminar leader. He brings an
entertaining, informative and inspirational perspective to each
audience he addresses. His "helping you have fun helping
your customers" approach to customer service gets results,
and his catalog of customer-service products keeps the message
Roy's unique ability to inspire, educate and inform an audience
result from a background of career successes, ranging from being
a juvenile probation officer in suburban Washington, D.C., to
a top producer in the Johnson and Johnson family of companies,
to General Manager of a plastics manufacturing facility. He is
a United States Marine Corps veteran, a recovering marathon runner,
and an Optimist Club "Boy of the Year" in the 8th grade!
Since founding Roy Lantz Seminars (then known as Human Resource
Dynamics) in 1986, Roy has worked with organizations and individuals
from South America to Australia, from Europe to the Caribbean.
A Marine Corps veteran, Roy lives outside Atlanta in Marietta,
Georgia, with his wife Bonnie.
from Roy Lantz
Delighting Your Customers
* Terrific Telephone Techniques ©
* The Care and Keeping of Customers ©
* Setting Goals and Getting Results... ©
...strategies for organizational success
* Never Beat the Boss at Horseshoes... ©
...leadership lessons learned in the pits
Personal and Professional Achievement
* "I'm Positive. (I Think!)" ©
* Presenting Like a Pro... ©
...Mastering the art of making public presentations
* Service With a Sneer! ©
* Ten Life Lessons Learned in the Pits ©
* Motivational Secrets of the South Dakota Surf Gods ©
* A Dickens Christmas
a unique "reading performance"
"Bloody Good!" — Robyn Drake, Registrar,
University of Newcastle, NSW, Australia
“Roy Lantz ranks right up there with Zig Ziglar,
Brian Tracy, Jim Rohn and Mark Victor Hansen. Awesome coach!”
— George Marsh, TPN International
“Excellent! Roy hooked us in from the beginning,
and held our attention until the end. I enjoyed every minute!”
— Cora Doggett, Circuit City Stores
“Roy's delivery was great! He really kept the seminar
flowing, and the material was very ‘meaty.’”
— Deborah El, The Salvation Army
“WOW! That was the prevailing statement of every
agent and staff person who was privileged to attend your workshop…I
highly recommend your program and presentation.”
— Herman Dixon, State Farm Insurance
“Roy's a great instructor; I wish there were more
like him.” — Ivy Carter, Federal Reserve Bank
“It was a great day! I really learned a lot about
dealing with people.” — Darlene Wainwright,
U.S. Dept. of Defense
“Kept our attention. Great speaker!” —
Karen Phillips, Bell Atlantic
from Articles About Roy
“Never Beat the Boss at Horseshoes …
102 Ways to Pitch Ringer after Ringer in the Game of Life”
was released earlier this year ad tells of "winning in
the game of life."
“It's about recognizing life is a game,
and that it's a whole lot more fun when you're winning,”
he said. “The book is jam-packed with ideas on how to
Lantz, now 60, beat his boss in horseshoes one
sunny Saturday at a company picnic and was unexpectedly terminated
the next Friday. He says this led him to the theme of the book.
However, he started developing its principles
much earlier, when he served in the Marines as a radio operator.
“Some interesting things happened while
I was in the Marines,” Lantz continued. “I learned
first, we can't control everything that happens, but you can
control your response; and second, you need to expect the best
from every situation.”
He may never know the reason for his termination
after the round of horseshoes or if it really had anything to
do with his boss being a sore loser, but Lantz says he wouldn't
have pitched the ringers any other way.
“It's one of those serendipitous things
I'm glad happened,” he said. “Otherwise, I wouldn't
have had a title for my book.”
Marietta Daily Journal
As an eighth-grader, Roy Lantz was his home- town Optimist Club's
Boy of the Year.
His basic take on life hasn't changed.
The motivational sneakier, author and trainer
from Marietta has taken his positive spin on life all over the
world, conducting seminars and speaking on "winning the
game of life."
"I have a real passion for teaching life
skills,'' Lantz said. "People don't realize how much they
can control their lives."
Leslie Everton Brice