person in your organization, from the front line to the back office,
has an IMPACT on your bottom line. With Rob Bell's presentations,
everyone learns how to keep Customers coming back for more!
Front line people have direct impact
on your bottom line results!
Drawing on 20+ years of experience in leadership roles, customer
service, and training, Rob makes it simple, clear and FUN to improve
customer service and gain leadership skills.
Rob focuses on Make 'em Say "WOW!" Customer Service to
transform and elevate customer service throughout organizations.
You, your co-workers, and employees will learn to do just that with
Rob's valuable training!
Rob Bell founded FOCUS Consulting early in his nine-year tenure
as Personnel Development/ Education & Training Director for
Dick’s Supermarkets, Inc. Rob’s own love for Make
‘em say “WOW!”™ Customer Service led him
to share that love with others.
From being a shy, chemist wannabe in high school, Rob grew into
an outgoing actor-in-training in college. He continued to pursue
training in acting and performance, knowing how important it was
in every aspect of his life and career. Instead of heading for
Broadway, though, Rob became a CPA. Before becoming Dick’s
Supermarkets’ go-to-guy for training, Rob worked as accounting
manager for a large trucking company, an auditor, and an adjunct
instructor at the University of Wisconsin - Platteville.
Rob’s warmth and humor shine through in each presentation,
allowing participants to gain insight into excellent customer
service and giving them the tools to bring that insight into action!
Armed with his 20+ years’ experience in leadership and
customer service, Rob has been speaking to and training others
professionally since 1995. In fact, he has delivered more than
600 seminars and keynote addresses to business people throughout
the United States. Now Rob brings his high power message to companies
world-wide. Rob’s presentations are high-energy and feature
real-life anecdotes that are as fun as they are meaningful. Participants
leave Rob’s presentations “fired up” and supplied
with the techniques they need to:
* Provide excellent leadership,
* Build high-performing teams,
* Give customers amazing service, and
* Create long-term success!
Make ‘em say “WOW!”™ Customer
Everything Counts: Every person in your organization
has the power to polish or tarnish your reputation. When face
to face with the Customer, each person represents the whole Company.
Fantastic Customer Service requires that every person in your
business understands the Fundamentals Of Consistent Unsurpassed
What You’ll Learn:
Basics to understanding your Customers
How to positively relate with fellow teammates and Customers
Excellent listening skills
How to project a professional image
The importance of body language – reading our Customers’
and taking responsibility for our own
Five steps to turn service breakdowns into Loyalty Building
Power of Positive Leadership
Most people don’t quit companies; they quit supervisors.
To realize superior service and business success, we must treat
our Team Members as our Very Best Customers.
What you will learn:
The difference between Management and Leadership
Four Characteristics of Excellent Leaders
How to develop your Brand
Effective goal setting
Superior communication techniques
What Team Members want from their job
The Power of Positive Choice
Who would you rather be around, a Positive Person or
a Negative Person? Most people believe they’re positive.
Are you positive you’re positive?
What You’ll Learn:
Excellent communication skills.
The importance of catching others doing things right. The way
to motivate is to validate.
The little things that make a big difference…Absolutely
How to develop your personal brand. We are fully equipped with
all of the options.
Methods to control worry. Worry is misguided imagination.
It’s more fun to be excellent than mediocre…Let’s
Have Fun Out There!
"You sure wowed us at our employee meeting. I can say
without exception that everyone was thrilled by your presentation.
We would love to have you back for future company wide meetings."
– Thomas R. Schaefer, President, Henkel Construction.
“I thoroughly enjoyed your presentation at the BEI
Management Seminar. It was clear that you firmly believe in the
benefits of a positive mindset and that the company members have
picked up some of your behaviors. You're a great coach.”–
Dan Raftery, President, Prime Consulting Group, Inc.
“I have been doing this for four years and this was
– Julie K. Busch, Marketing Manager, Best Western Dubuque
“Rob Bell once again delivered an awesome Customer
Service program to our staff. I have received lots of positive
comments about the program. The staff appreciated how Rob was
able to weave the content of Customer Service around his own experiences
and used his delightful sense of humor to help understand our
own behavior mistakes.“
– Darlene Curoe, Human Resources Director, Stonehill
Franciscan Nursing Home
“…Rob Bell scored higher than anyone and anything
on the agenda! We want him to come back next year.”
– Jill Eck, Professional Development Coordinator, Western
Wisconsin Technical College
“The Decorah community and the Hotel Winneshiek have
not stopped talking about ROB BELL!!!!! Fabulous, funny, motivating,
uplifting, connecting, etc. How can I express my gratitude for
the positive impact Rob Bell had on us? Rob’s Make them
say “Wow!”™ Customer Service Seminar was certainly
the highlight of our summer!”
– Nancy Nelson, Marketing Director, Hotel Winneshiek,
Dubuque Bank & Trust
H & R Block
United Clinical Laboratories
Western Wisconsin Technical College
Dubuque Internal Medicine
Bankers Association of Southwest Wisconsin
University of Wisconsin-Platteville
St. Mary's Care Center
Grant County Regional Health Center
Dubuque, IA Chamber of Commerce
AT&T Mutual Advertising Alliance
Stonehill Care Center
The Shopping News
Wisconsin Division of Public Health
Homeward Bound Orvitz/Sweet Computers
Walker's Clothing & Shoes
Iowa H.R. Professionals
|Tri-State Insurance Association
Grant County Banking Colleagues
Edward Jones Financial Services
Wisconsin Dept of Public Instruction
Southwest Technical College
National Association of College and University Food Service Directors
Society of Human Resource Management
Sundown Mountain Ski Resort
Wisconsin Community Banks
TRICOR Insurance and Financial Services
Anderson Weber Toyota Lincoln Mercury
St. Anthony Regional Hospital & Nursing Home
Big Y World Class Markets
Kirkwood Community College
North Iowa Area Community College
Iowa Workforce Development
Family Health Care of Siouxland