| Mary-Ellen Drummond | 
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| Inspiring People to Excellence | Mary-Ellen Drummond is one of America's most dynamic and entertaining speakers. She offers insights and information based on more than 25 years of business, sales and speaking experience. Her enthusiastic style combined with a powerful and memorable message, makes her a favorite with Fortune 500 companies
who invite her back again and again.
| Drummond brings credibility and real-world experience to the platform. For 13 years, she was a highly successful sales representative with a Fortune 500 company, earning their Representative of the Year award. As a business owner for more than a decade, Mary-Ellen understands the challenges faced by organizations and knows what it
takes to succeed. Her more than 75 awards for speaking, training, sales, and leadership, document her success.
| | Mary-Ellen's high-content programs focus on inspiring people to action and maximizing results through leadership, sales, customer service, and communication excellence. She is known for captivating her audiences as she educates and entertains using original humor
and proven strategies.
| In addition to her keynotes and seminars, Mary-Ellen has hosted a weekly radio talk show and authored several books, including Fearless and Flawless Public Speaking and A Woman's Way to Success in Business. Providing practical and leading edge advice, she is a frequent guest on ABC, CBS, NBC, Fox, and CNN news programs across North
America.
| PROGRAM DESCRIPTIONS: | COMMUNICATION & PRESENTATION SKILLS Communicating with Incredible Confidence
Nothing reveals more about us than the way we communicate. Learn the power of the number one-rated skill for success. Witness the importance of first impressions and how voice, eye contact, humor, and body language directly influence your career path. Whether you address one or one thousand, you'll acquire techniques to enhance communication, credibility, relationships, self-confidence, leadership and persuasion.SUCCESS & CIVILITY Strategies for Success (While Putting More Positives & Civility In Your Life)
Our words, actions and attitudes affect our own lives and those around us. This inspiring presentation demonstrates: Why attitudes are contagious; what actions predict likability and why it's EQ, not IQ, that matters
most; turning negatives into positives and reducing cynicism; motivating without money; and creating a more positive future. CUSTOMER SERVICE SuperStar Customer Service
Outstanding customer service is the key to success in the millennium. Just one unhappy customer may tell 9 to 21
acquaintances. This captivating session includes innovative techniques to keep customers extremely happy and more than satisfied so they'll come back, say "Wow," and be inspired to refer others to you. You'll also learn how to: Set high performance goals that inspire rather than frustrate, use humor to build rapport, create a more memorable message, and become a consistent superstar. SALES SUCCESS
Sales Secrets for the New Millennium
Great salespeople are not born.. . they are self-created. In this informative session you will learn: The top traits and 7 secrets of the best sales professionals and how to develop these attributes and keep customers for life; how the "1% Factor" impacts customers; how to get you and your brand remembered; how to inspire, not
manipulate, your customers to recommend you again and again; and how you can dramatically increase your confidence, productivity and sales success. LEADERSHIP & TEAM-BUILDING Leading the Way to Incredible Success / The Power of One
Tomorrow's leaders heighten team contributions, lead by example, think creatively,
reinforce people skills and earn respect. This fast-paced program demonstrates: The top attributes of a leader; the power of credibility, attitude, listening, communication, relationships and team-building; how to create an environment of excellence and fun while sustaining performance; and how to change your future as a successful leader and team-builder in the 21st century.MOTIVATION & INSPIRATION Reaching for the Stars / Making a Difference with
Everyday Excellence
It's not enough to feel good after hearing a great presentation. People need to take action in order to achieve results and stay motivated. In this session, Mary-Ellen Drummond brings together the best from her programs to inspire excellence every day. You'll learn how attitudes, communication and people skills affect performance. You'll also see how to give employees, customers and people what they want most while moving forward with success principles that really
work.
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| Here are a few of Mary-Ellen's satisfied clients and the industries she has served: | ACCOUNTING
Ernst & Young, LLP
Internal Auditors Association
Accounting Day, San Diego
RSM McGladrey Inc.
Price Waterhouse, LLPAEROSPACE
The Boeing Company
Rocketdyne BANKING & FINANCIAL
Bank of America
Union Bank
GE Capital
Wells Fargo Bank
VISA International BIOTECH
Digital Gene Technologies
Gen-Probe
VitaGen
Cymer Laser
ChromaVision BUSINESS
Avery Dennison World
Headquarters
Nordstrom
Westinghouse
Staples Superstores (57 programs)
CA Mfg. and Tech. Center COMMUNICATIONS
AT&T
Lucent Technologies
Northern Telecom
Pacific Bell
Texas Statewide Telephone Coop. CREDIT UNIONS
CA Credit Union League
San Diego County Federal CU.
Orange County Federal Credit Union
North Island Federal Credit Union
Xerox Federal Credit Union DIRECT SALES
Creative Memories National
Creative Memories Regionals
Discovery Toys National Convention
The Pampered Chef, U.S. Leadership
The Pampered Chef, Canada | EDUCATION
Association of Women in Education
Kern County School District
San Diego County Unified
Saddleback Unified School District
University of San Diego, School of LawENTERTAINMENT & MEDIA
Disney Worldwide Services, Inc.
CRM Films
Smithsonian Magazine
American Marketing Association
The Walt Disney Company ESCROW & REAL ESTATE
American Escrow Association
Washington Escrow Association
CA Escrow Association
Institute of Real Estate Management
Oakwood/R&B Realty Group HOTEL & HOSPITALITY
Marriott International
Forte/Travelodge North America
Pacific Hotel Management
Radisson Worldwide
Club Managers of America HIGH TECH & SOFTWARE
Bridgeway Software
IBM/CommQuest Technologies
Sun Microsystems
Jostens Learning
GERS RetailHEALTHCARE ASSOCIATIONS
California Hospital Association
British Columbia Optometrists
Oregon Medical Group Management
Oklahoma Hospital Association
California Ambulatory Surgery HOSPITALS
Scripps Memorial Hospital
Sharp HealthCare
Dominican Hospital
Sutter Healthcare
St. Agnes Hospital | INSURANCE
Calif. Assn. of Life Underwriters
GAMA, SE Asia
Prudential
Nat'l. Assn. of Ins. Women
New York LifeMEDICAL CENTERS
Kaiser Permanente
Summit Medical Center
Overland Park Medical Center
Loma Linda University
West Los Angeles VA Medical Center PHARMACEUTICALS
IDEC Pharmaceuticals
Marion Merrell Dow
Mead Johnson/Bristol Myers
Merck
The Upjohn Company RN ASSOCIATIONS
Assn. of Evening & Night Nurses
ONE-CA, Assn. of Nurse Leaders
Association of Operating Room Nurses
Acute Care Nursing Symposium
Operating Room Managers, Inc. SPORTS & RELATED INDUSTRIES
San Diego Padres Baseball Club
American Council on Exercise (ACE)
Int'l. Health & Racquet Sports Assn.
U.S. Olympic Training Center
Cobblestone Golf Group TRAVEL, TOURISM & MEETINGS INDUSTRY
Las
Vegas Hotel & Restaurant Show
Nevada Hotel & Motel Association
New Mexico Gov. Conf. on Tourism
Meeting Professionals International
Sundance Travel WOMEN'S CONFERENCES
Women in Logistics
Sharp HealthCare Conference
San Diego Regional Conference
Central Valley Women's Conference
The California Governor's Conference |
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