Clients appreciate that Kit takes the initiative to tailor presentations
to meet their specific needs. Participants enjoy Kit’s sense
of humor, speaking competence, and the powerful and positive message
he delivers. Kit began his public speaking at the age of 9 in
4-H. By time he was 16 he was organizing and facilitating presentations
on leadership, citizenship, community service and motivation for
the 4-H and the Future Farmers of America.
Kit has a B.S. Degree in Speech Communication, Business Administration
and Political Science. Kit earned a M.A. Degree in Speech Communication
and Business Administration.
Kit purchased his first manufacturing company at age 21, and by
age 26 was C.E.O. and Chairman of the Board of 3 manufacturing
companies in 3 states.
He has been an instructor with the Minnesota State Colleges and
Universities where he has been repeatedly nominated Outstanding
Faculty.
He is a Professional Member of the National Speakers Association.
Change: Are You Surviving? Or Thriving?
Be your Own Brand!
Change is becoming the norm and to resist it can ruin your career.
The world rewards those who catch on to what’s happening;
those who invest energy in finding and seizing the opportunities
brought by change.
Learn:
the three key drivers of change
the difference between change and transition
the thirteen guidelines for managing radical change
the four stages of transition
the thirteen big mistakes in managing the transition
Meet the challenge.
Customer Service
Sensational Strategies for Internal & External Customers
According to the Merriam-Webster dictionary a customer is a regular
or frequent buyer. According to Welchlin, a customer is your best
friend! Our customers and how we serve them is not only our lifeline
but also the bottom line.
Research shows that we never hear from 96% of the people that
are unhappy with our organization, our service, or us. Do you
really know how you’re doing? Learn world-class strategies
that work.
Learn:
the critical points of encounter
five reasons why customers become unsatisfied
why complainers are our most valued customers
the strategies to gain and maintain positive customer relations
the do’s and don’ts of professional customer service.
Turn that one-time customer into a lifetime customer!
Handling Difficult People
Dealing with People You Can’t Stand
It is estimated the 20 -21% of our population can be classified
as difficult people. No matter where you go there will be at least
one to deal with.
Difficult people look for your buttons. They don’t push
your buttons; they punch them!
Learn:
the ten different types of difficult people
the five action steps to respond rather than react
the five stages in controlling your emotions and responding
appropriately
how to differentiate yourself from everyone else
the fifty strategies to deal with the truly ruthless
Identify the “nasty people” and learn how to stop
being hurt by them without becoming one of them!
Communication Between Men & Women
Men are from Fleet Farm; Women are from Nordstrom’s
Men and women often misunderstand each other. Though we don't
plan or expect to make life difficult for each other, we often
mistake the ideas and feelings of a person of the other sex.
We can understand and improve communication between men and women.
Learn:
the four viewpoints on gender communication
the seven levels of gender communication in the workplace
the differences in conversation
the differences in vocabulary and nonverbal communication
how relationships are created and maintained
Understand male and female realities, the new male-female relationship,
and provide gender-responsible leadership!
