Clients appreciate that Kit takes the initiative to tailor presentations
to meet their specific needs. Participants enjoy Kit’s sense
of humor, speaking competence, and the powerful and positive message
he delivers. Kit began his public speaking at the age of 9 in
4-H. By time he was 16 he was organizing and facilitating presentations
on leadership, citizenship, community service and motivation for
the 4-H and the Future Farmers of America.
Kit has a B.S. Degree in Speech Communication, Business Administration
and Political Science. Kit earned a M.A. Degree in Speech Communication
and Business Administration.
Kit purchased his first manufacturing company at age 21, and by
age 26 was C.E.O. and Chairman of the Board of 3 manufacturing
companies in 3 states.
He has been an instructor with the Minnesota State Colleges and
Universities where he has been repeatedly nominated Outstanding
He is a Professional Member of the National Speakers Association.
Change: Are You Surviving? Or Thriving?
Be your Own Brand!
Change is becoming the norm and to resist it can ruin your career.
The world rewards those who catch on to what’s happening;
those who invest energy in finding and seizing the opportunities
brought by change.
the three key drivers of change
the difference between change and transition
the thirteen guidelines for managing radical change
the four stages of transition
the thirteen big mistakes in managing the transition
Meet the challenge.
Sensational Strategies for Internal & External Customers
According to the Merriam-Webster dictionary a customer is a regular
or frequent buyer. According to Welchlin, a customer is your best
friend! Our customers and how we serve them is not only our lifeline
but also the bottom line.
Research shows that we never hear from 96% of the people that
are unhappy with our organization, our service, or us. Do you
really know how you’re doing? Learn world-class strategies
the critical points of encounter
five reasons why customers become unsatisfied
why complainers are our most valued customers
the strategies to gain and maintain positive customer relations
the do’s and don’ts of professional customer service.
Turn that one-time customer into a lifetime customer!
Handling Difficult People
Dealing with People You Can’t Stand
It is estimated the 20 -21% of our population can be classified
as difficult people. No matter where you go there will be at least
one to deal with.
Difficult people look for your buttons. They don’t push
your buttons; they punch them!
the ten different types of difficult people
the five action steps to respond rather than react
the five stages in controlling your emotions and responding
how to differentiate yourself from everyone else
the fifty strategies to deal with the truly ruthless
Identify the “nasty people” and learn how to stop
being hurt by them without becoming one of them!
Communication Between Men & Women
Men are from Fleet Farm; Women are from Nordstrom’s
Men and women often misunderstand each other. Though we don't
plan or expect to make life difficult for each other, we often
mistake the ideas and feelings of a person of the other sex.
We can understand and improve communication between men and women.
the four viewpoints on gender communication
the seven levels of gender communication in the workplace
the differences in conversation
the differences in vocabulary and nonverbal communication
how relationships are created and maintained
Understand male and female realities, the new male-female relationship,
and provide gender-responsible leadership!
Kit's Top Speeches:
Communications Across the Generations at Work: Traditionals, Boomers, Xers, and the Millennials
Each generation seems to have its own idea concerning authority, career goals, rewards, and balance. Many of my clients accept the differences in the generations’ expectations and tailor their work processes for the benefit of all. Learn proven approaches that help to attract, develop, and retain your talent, no matter their age.
Time Management: Achieving Results and Getting More Done in Less Time
We all get the same 168 hours each week. How effectively are you using yours? It is important to recognize the tasks and activities in our lives in which we have some, if not total control, and maximize our time and life management. Given the demands of this new economy and our fast-paced personal lives, effective time use is a critical skill.
Stress, Time, and Procrastination: Are You a Burnout?
Starting to feel tired? Tired of your customers? Tired of your coworkers? Tired of your family? Stress attacks us physically and psychologically and drains us of our productivity and love of our personal and professional lives. Burnout isn’t something you recover from over the weekend. Nearly half of the nation’s workers say job stress is destroying their mental and physical health and eroding their productivity. Balance the quickness, quantity, and quality of your life.
A full listing of presentations by Kit..