Katharine C. Giovanni


Written by industry expert Katharine, this extraordinary guide will provide you with all the tools that you need to become a successful concierge, personal assistant and/or errand service professional.

Katharine C. Giovanni

Growing your Business from the Inside Out

Katharine Giovanni, acclaimed author, speaker and the world's leading international concierge training expert, has been training concierge for over a decade. She has traveled around the country teaching workshops to groups, individuals, hospitals and corporations.

Katharine is one of the founders of the concierge industry and is the most sought out concierge expert in the world.


Katharine can deliver keynote presentations, breakout sessions and full and half day programs. Topics include concierge training, corporate consulting and motivational workshops ...

  • Above and Beyond Service - Learning How To act and think like a Concierge!TM
  • Corporate Consulting Program
  • The Concierge Seminar
  • Growing your Business from the Inside Out


The story begins decades ago, with a handful of pioneers — and Katharine Giovanni was one of them.

If you’d looked around the United States back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled an existing small business of hers (for meeting planners) into something more cutting edge: a company that could offer concierge services and products to an eclectic range of industries that had yet to discover the world of the concierge.

Katharine has gone from being a meeting planner and concierge for Fortune 500 executives to becoming one of the world’s leading international concierge training experts. As Triangle Concierge’s senior trainer and speaker, Katharine has traveled around the country teaching workshops to groups, individuals, hospitals, and corporations.

She is also the Chairman of the Board and Co-Founder of the International Concierge and Errand Association (ICEA), one of the first associations for the concierge industry.

A highly sought-after expert on the concierge industry, Katharine has both appeared and been interviewed by dozens of newspapers, magazines, radio and TV shows from around the country including The New York Times, The Washington Post, The Los Angeles Times, The Wall Street Journal, Time Magazine, Money Magazine, Forbes, Women’s World Magazine, Condé Nast, Delta Airlines Sky Radio, WOR Radio, CBS News and ABC News and ABC News Nightline.

Katharine is also a dynamic public speaker and has appeared at seminars and conferences around the county. Katharine is an acclaimed author as well. Her best selling titles include The Concierge Manual, Going Above and Beyond and her inspirational book God is that you? In addition to publishing, Katharine is one of the designers of TriTrax, the world’s premier concierge software.

Katharine is a member of the National Speakers Association.

Raised in New York City, Katharine has a B.A. from Lake Forest College and currently lives in North Carolina with her husband Ron and two sons.

What they say about Katharine:

Thanks so much!  I enjoyed the seminar and the participants.  As I mentioned to you at the networking dinner, I found you to be a sincere, honest person who has demonstrated an incredible gift of helping others follow their passion and succeed in their own business – there aren’t many people in the business world today who are willing to give so freely of their knowledge and talent to mentor others.  On behalf of them and myself  ---- thank you! 
Cynthia B. Campanella, Newark, DE

Thank you for providing one of the most motivational and interactive workshops I have ever attended. I also want to thank each of the participants in the November 2005 workshop for their honesty and candor. This feedback along with you and Connie made the over all experience- EXCELLENT! Both you and Connie show a true interest in our success.
Wally Brown, B2 Concierge and Errand Service, LLC, Atlanta, GA

I just wanted to drop you a note to tell you how much Lori and I enjoyed your seminar. It was very informative and we are extremely anxious to get started. We are also enjoying the newly formed friendships with others who were in the class. Thank you again for the seminar. We will keep in touch to let you know what's happening in our 'new' lives.
Amy Johnson, Cornerstone Concierge, Columbus, OH



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