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Joan
Garbo
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Speaker
* Coach * Trainer
Mobilizing Collective Knowledge and Energy for Sustained Personal
and Practice Success |
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Joan’s work with clinicians and their staffs over the past
25 years has focused on channeling individual knowledge and energy
into collective endeavors for sustained personal and practice
growth. Under her tutelage problems become opportunities, work
becomes service and communication becomes grounded in the intention
of fostering productive, authentic relationships.
Joan has provided the game plan for hundreds of dental professionals
to achieve their business and personal goals. She has successfully
trained them and their staffs in the skills required to minimize
and resolve conficts and increase productivity. She assists staff
in turning patients into walking, talking advertisements for your
practice, demonstrating tangible accomplishments that are easily
measured by clear markers of practice success.
Joan’s
Most Requested Presentations
Mastering Excellence in Patient Relations
Patients judge excellence based on how they’re treated as
well as how you and your staff treat one other. Learn to employ
the 6 principles that imbed respect and teamplay in all interactions,
fostering staff “ownership” of the practice –
an effect that will be contagious to your patients, turning them
into a volunteer sales force.
The Gung-Ho Practice
Let Joan teach you and your staff how to transform the experience
of work from “I gotta go to work” to I get to go to
work.” The result will be increased patient referrals, greater
effciency with less stress, more fun and a deep sense of fulfllment.
The BEING of Service
Work can be routine and exhausting or it can validate our need
to make a difference. If staff feels that circumstances out of
their control keep them from experiencing the profound value of
work, let this provocative presentation be the spring-board for
them to realize their potential. Through it Joan offers concrete
techniques to reframe problems and foster nurturing relationships
regardless of the circumstances and history surrounding them.
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About
Joan:
Joan Garbo is dedicated to supporting executives, professionals
and business owners in creating work environments that are nurturing,
productive and prosperous to management, employees, and clients
alike.
In these fast-changing times, and the problems that are concurrent
with the speed of change, it is imperative that any company, business
or practice keep focused on their most important and promising
asset: its people.
The customers' perceptions of service are based on the experience
of service they have. This sense of service is correlated to the
following factors: employees' attitudes about themselves and work
in general; employees' clarity of the purpose of their jobs; employees'
alignment on the philosophy and mission of the company; and most
importantly, the quality of employer and employees' relationships
and their ability to effectively communicate with each other.
These qualities are learned behaviors sustained through management
principles that ultimately create customers who become a volunteer
sales force for the company.
Joan Garbo has been a consultant, trainer, and public speaker
since 1978. She has a master's degree from the University of Virginia.
She has applied her training and experience in language development
to communication and relationships in the workplace. For the past
twelve years, Joan has specialized in consulting and training
business owners and their employees in effective communication
skills, team-building, executive coaching, and and how these impact
customer service.
What
they're saying:
"We no longer have the problems of staff in fighting
and quarreling staff members actively seek ways to help each
other with problems and many of them have become best friends.
When there is a project to be done in the office, they perform
it with style and usually have a fun time doing it."
John Gerling, DDS, MS
McAllen, Texas
"I've been a dentist for 30 years, and have attended
many courses and seminars--and your program, information, and
obvious dedication and sincerity in what you do, ranks at the
top! For me, it was one of those "defining moments"
as for its influence and effects."
Bob S., DDS
"Your program was so popular with our staff that most
of the comments we received was that they wished the program
could have been exteneded because the time flew by. And, that
they would be very willing to stay long after business hours
to hear you."
Kim M., VP Business Development
"You are a gifted speaker and an energetic and enthusiastic
human being. We are still getting comments of how excited everyone
was to go back to their offices and implement your ideas...I
would whole-heartedly recommend your seminar to anyone in the
business of serving people."
Jack F., DDS, MS
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