Dr. James Fantauzzo,
President of Creative Training Solutions, is one of America's most
dynamic human resources experts. For the past 25
years he has impacted organizations in the health care, manufacturing,
and hospitality industries. As a consultant, trainer, and speaker.
Dr. Fantauzzo helps companies overcome obstacles and improve bottom-line
performance in areas like training and development, management team
building, total quality management, customer service, guest relations,
interviewing techniques, employee attitude surveys, employee relations,
and employee recognition programs. Dr. Fantauzzo is versed on Health
Care Joint Commission Standards for Accreditation as they relate
to human resource management, training, and leadership issues. Jim
has received national recognition as a speaker and presenter of
seminars and workshops to long-term care providers, health care
conferences, and other industries. In addition to serving various
industries, he has taught at the undergraduate, graduate, and post
graduate levels at several universities. Companies and organizations
that are serious about solving problems and managing change know
they can count on Dr. James Fantauzzo.
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Dynamic
Workshops by Dr. James Fantauzzo!
• Team-Based Performance Measurement
• Communicating Mission, Vision, and Leadership
• Blueprint for Planning Workshop: Addressing Critical Issues
• A Blueprint for Managing Change Within Your Organization
• Total Quality Management: Effective How To's
• Team Building Workshop for Supervisors, Managers, and
Senior Management
• The Art of Building and Exceeding Customer Satisfaction
• Coping Strategies in the Aftermath of a Merger or Acquisition
• Embracing and Managing Cultural Diversity
• Replacing Managers with Leaders
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Accolades
for Dr. Fantauzzo
"I just wanted to express my sincere appreciation for
the dedication that you have shown to the educational program
here at Heritage Christian Home. Your sincerity and wisdom is
felt immediately by the participants. You speak from the heart
with passion and commitment that is irreplaceable."
Marisa E. Geitner, Organizational Development Heritage Christian
Home
"I would like to thank you for the excellent training.
The Art of Exceeding Customer Expectations in Healthcare. The
participants found the training to be interesting, informative
and very useful for their performances as marketing and customer
service executives."
Nanette M. Dumont, Executive Assistant
Triple-S, Inc Blue Cross and Blue Shield Of Puerto Rico
"Thank you very much for speaking at the FLAILM Annual
Educational Conference. I have received very positive responses
and recommendation that you be asked back."
James R. Stine, Conference Co-chair, Tingue, Brown &
Co.
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