Donatos Pizzeria Corporation, Columbus, Ohio 2000-2001
Executive Director of Global Executive Development
(A regional restaurant chain and wholly owned subsidiary of McDonald's
Corporation, with 197 restaurants located in 8 states and projected
system wide sales over $180 million.)
Coached and trained the senior management team on improving individual
and team performance.
Increased sales volumes of new restaurants compared to previously
opened restaurants by 50%.
Decreased food and labor costs by $3,000,000 in existing restaurants.
McDonald's Corporation, Oak Brook, Illinois 1985-2000
(A retail restaurant chain with 28,000+ locations in 118 countries
and system wide sales of over $42 billion.)
Director of International of Operations and Training, Asia (4 years)
Directed and developed the Operations and Training Department staffs
for 13 Asian countries. Designed and implemented restaurant operations
process for a product that was expanded throughout Asia and is currently
being introduced in Latin America. Achieved self-sufficiency ratings
for country Operations and Training Departments staffs resulting
in G&A cost savings of over U.S. $500,000.
Developed, modified, and delivered skill training curriculum for
Asia Mid-Management staffs and
Department Heads resulting in annual G&A cost reductions of
over U.S. $350,000.
Multi-Department Head, International Operations and Training, Asia
(3 years)
Led the development of new joint venture partners in Asia, selection
and development of their Operations and Training Department staffs,
and first time country openings.
Opened the first restaurants in Pusan, South Korea, and Jakarta,
Indonesia with first year sales of over U.S. $2.5 and U.S. $5.5
million respectively. Established Training Departments for China,
Indonesia, and Pusan, South Korea.
Senior International Operations Manager, Asia (3 years)
Led the development of new joint venture partners in Asia, the selection
and development of their Operations and Training Department staffs,
and first time country openings. Opened the first restaurant in
Guangzhou, China that broke the Beijing first day transaction world
record by achieving over 15,000.
Achieved U.S. $100,000 cost savings by establishing and developing
the first training departments in Malaysia and Thailand.
International Operations Manager, Asia (3 years)
Led the development of a new joint venture partner for South Korea,
the selection and development of their Operations and Training Department
staffs, as well as the on-going staffs in 5 countries in Asia.
Opened the first McDonald's restaurant in South Korea to record
first week sales of over $100,000.
Professor - Hamburger University (2 years)
Delivered Advanced Operations training to McDonald's executives
from all over the world. Led the organization and operation of the
Equipment Training Laboratories at Hamburger University.
Certified as the only professor qualified to deliver all 24 different
classes taught at Hamburger University.
Led the development and production of all equipment skill-training
courses, including the development of lesson plans, visuals, and
videotape training aids.
Awards Received
"Alpha" Award: among the first recipients of McDonald's
National Training award for "making a difference" through
people development.
Hamburger University "Training Excellence" Award.
"President's Award" for significant outstanding performance.
McDonald's "Partner" Award acknowledging significant,
on-going and overall career performance
contributions to the McDonald's System.
Education
Bachelor of Business Administration - Management and Organizational
Behavior
University of Washington, Seattle, Washington
Bachelor of Arts - Psychology (Leadership and Social Psychology)
University of Washington, Seattle, Washington
Professional Accreditations
Certified Practitioner for administering and interpreting the Myers-Briggs
Type Indicator, and qualified to administer and interpret the Murphy-Meisgeier
Type Indicator, and the FIRO-B Instrument.
Certified Practitioner for administering and interpreting the Herrmann
Brain Dominance Instrument.
Certified facilitator for VitalSmarts, LC programs including Crucial
Conversations and Performance Coaching
Certified facilitator for Franklin Covey's 7 Habits of Highly Effective
People, 4 Roles of a Leader, and What Matters Most workshops.
Certified facilitator for Partners in Leadership, Oz Principle
- Creating A Culture of Accountability.
Certified facilitator for Development Dimensions International
(DDI), Interaction Management workshop.
Certified instructor for the National Restaurant Association "Serve-Safe"
Food Safety Program.
Professional Associations
Board member for the Columbus Literacy Council
Member, Association for Psychological Type, International and Columbus
affiliations
Member, National Speakers Association, National and Ohio affiliations
Member, American Society for Quality, National and Columbus Affiliations
Member, Asian American Commerce Group
Member, International Coaching Federation, International and Columbus
affiliations
Member, American Society for Training and Development, National
and Columbus affiliations
Member, International Society for Performance Improvement, International
and Columbus affiliations
Member, Society of Human Resource Management, International, Columbus
and Pittsburgh affiliation
|
