Bill Drury


How To Win Customers and Reduce Lost Sales

Bill Drury is on a mission to help businesses create lifetime loyal customers. He researches, writes, speaks and travels extensively. Since beginning his professional speaking career in 1985, he has given over 1000 seminars. Bill has proven to be one of the most effective and entertaining speakers in the industry.

Bill received his B.A. degree in English Literature from California State University at Hayward. He went on to complete five years of graduate communications/pastoral training at Dallas Theological Seminary. From 1985 till 1989 he was National Training Consultant for the Zig Ziglar Corporation.

Bill is noted for his humorous and enthusiastic presentations. He is someone who believes learning must be fun to be productive. His presentation will enhance your organization's ability to compete in the rapidly changing business world of today.

Our Most Popular Topics

(How To Win Customers and Reduce Lost Sales)

Over the last twenty years, 400 of the Fortune 500 companies, and thousands of small businesses, have given Bill's seminars rave reviews. Presentations can be 1-4 hours in length and include any of the following topics:

• Get ready for turbulent change
• How to stay motivated
• Who really signs your paycheck
• Make a great first impression
• Build and maintain a positive attitude
• Communicate respect to every customer
• Remembering and using customer names
• Personalize your service!
• How to listen effectively
• Turning your irate customers into your best customers
• How to handle the ten most difficult customers
• Overcome stress and burnout
• Eliminate the word "just" - take pride in your job!



Dazzled Clients!


AT&T Communications
Trammell Crow Company
Shearson/American Express
American Heart Association
United Parcel Service
Snap-on Tools
Arco Oil & Gas
Ford Motor Company
Data General
Arthur Young & Co.
Dow Coming
Best Products
Zaie Corporation

E.I. Dupont
Marriot Corporation
United Way
Century 21 Real Estate
Merrill Lynch Realty
Westinghouse Credit Corp.
Tandy Corporation
Montgomery Ward
Xerox Corporation
Teletype Corporation
NCR Corporation
Blue Cross/Blue Shield
Salvation Army


Here's What They're Saying

"I have just finished reading the evaluations...our members thoroughly enjoyed themselves while they learned how to provide the best customer service possible. The feedback was tremendously positive."

—Peggy Arnold

"Bill. thank you for an outstanding job in presenting your program to our membership. I have received a number of phone calls today thanking the Chamber for bringing in such an excellent speaker."
—Alan Silverstein

"Considering my 25 years involvement with the Chamber, plus having been Chairman of the local Martin Memorial Hospital Board for three years, and a Director for twelve years, I have attended many seminars. I would rank you among the best and would not hesitate to recommend you to any group."
—Ken Ferguson

"Thank you for the fantastic Customer Service Seminar! Everyone I have talked to enjoyed your presentation and every critique sheet was positive!"

—Barry Wilfahrt

"We certainly enjoyed your seminar. You are fabulous! You have certainly refined your seminar to perfection! Everyone — and I mean everyone — had wonderful comments."
—Patricia Thompson

"Our members were extremely pleased with the content and quality of "A Passion For Service" (How To Win Customer and Reduce Lost Sales). We hope to have the pleasure of welcoming you back next year."

—Peggy C. Fuller

"Bill's presentations are a thing of beauty to watch unfold...within the first 30 minutes of the seminar I find myself thinking, "Why didn't I insist that our entire staff attend this workshop! It addresses all the issues of communications, attitudes and customer relations we face every day!"
—Bruce Partain


Professional Speakers Bureau International

Tels: (614) 841-1776 • Fax: (614) 846-3803

1112 Firth Avenue Suite 301, Worthington, Ohio 43085

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