A PASSION FOR SERVICE! ®
How To Win Customers and Reduce Lost Sales
Bill Drury is on a mission to help businesses
create lifetime loyal customers. He researches, writes, speaks
and travels extensively. Since beginning his professional speaking
career in 1985, he has given over 1000 seminars. Bill has proven
to be one of the most effective and entertaining speakers in the
Bill received his B.A. degree in English Literature from California
State University at Hayward. He went on to complete five years
of graduate communications/pastoral training at Dallas Theological
Seminary. From 1985 till 1989 he was National Training Consultant
for the Zig Ziglar Corporation.
Bill is noted for his humorous and enthusiastic presentations.
He is someone who believes learning must be fun to be productive.
His presentation will enhance your organization's ability to compete
in the rapidly changing business world of today.
Most Popular Topics
A PASSION FOR SERVICE! ®
(How To Win Customers and Reduce Lost Sales)
Over the last twenty years, 400 of the Fortune 500 companies,
and thousands of small businesses, have given Bill's seminars
rave reviews. Presentations can be 1-4 hours in length and include
any of the following topics:
• Get ready for turbulent change
• How to stay motivated
• Who really signs your paycheck
• Make a great first impression
• Build and maintain a positive attitude
• Communicate respect to every customer
• Remembering and using customer names
• Personalize your service!
• How to listen effectively
• Turning your irate customers into your best customers
• How to handle the ten most difficult customers
• Overcome stress and burnout
• Eliminate the word "just" - take pride in
Trammell Crow Company
American Heart Association
United Parcel Service
Arco Oil & Gas
Ford Motor Company
Arthur Young & Co.
Century 21 Real Estate
Merrill Lynch Realty
Westinghouse Credit Corp.
Blue Cross/Blue Shield
What They're Saying
"I have just finished reading the evaluations...our members
thoroughly enjoyed themselves while they learned how to provide
the best customer service possible. The feedback was tremendously
"Bill. thank you for an outstanding job in presenting
your program to our membership. I have received a number of phone
calls today thanking the Chamber for bringing in such an excellent
"Considering my 25 years involvement with the Chamber,
plus having been Chairman of the local Martin Memorial Hospital
Board for three years, and a Director for twelve years, I have
attended many seminars. I would rank you among the best and would
not hesitate to recommend you to any group."
"Thank you for the fantastic Customer Service Seminar! Everyone
I have talked to enjoyed your presentation and every critique
sheet was positive!"
"We certainly enjoyed your seminar. You are fabulous!
You have certainly refined your seminar to perfection! Everyone
— and I mean everyone — had wonderful comments."
"Our members were extremely pleased with the content and
quality of "A Passion For Service" (How To Win Customer
and Reduce Lost Sales). We hope to have the pleasure of welcoming
you back next year."
—Peggy C. Fuller
"Bill's presentations are a thing of beauty to watch
unfold...within the first 30 minutes of the seminar I find myself
thinking, "Why didn't I insist that our entire staff attend
this workshop! It addresses all the issues of communications,
attitudes and customer relations we face every day!"