Bernard Smalls is a corporate trainer and a consulting
resource with the Ken Blanchard Companies. He is known for his part
in the history-making exploits of Toyota Mall of Georgia. As corporate
trainer, Bernard helped the company to make Toyota history by being
the first and only franchise to win all ten of Toyota's excellence
awards in the first year, and to be the only Toyota franchise in
history to win the prestigious President's Award back-to-back in
the first two years of business.
"Bernard is an excellent speaker with great content that
will inspire any audience. Bernard is a real winner."
- Dr. Ken Blanchard -Co-author of "The One Minute Manager"
With the release of his new book, "Thank God It's Sunday: The
Gospel of Customer Service," Smalls is leading a revolution
of customer retention through customer service, sales and leadership
excellence. He masterfully communicates timeless principles for
practical application in business and life. Smalls holds a Bachelor
of Philosophy in Theology Degree.